Americans with Disabilities Act Request or Complaint

The City’s ADA Title II Coordinator is: Brittany Bartlett  

The Americans with Disabilities Act (ADA) was enacted on July 26, 1990. Its purpose is to provide broad anti-discrimination protections for all persons with physical and mental impairments that substantially limit one or more major life activities. ADA covers employment, public services, public accommodations and services operated by private entities and telecommunications relay services.

The City of Richfield is committed to serving individuals with disabilities and making sure accessibility guidelines are met.  Additionally, the City of Richfield will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

ADA Statement

The City of Richfield complies with the Americans with Disabilities Act and applicable state and local laws providing for nondiscrimination in employment against qualified individuals with disabilities.  The City will make reasonable accommodations for qualified individuals with known disabilities to the extent required by law. 

Modifications to Policies and Procedures

The City of Richfield will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  The ADA does not require the City of Richfield to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. 

Accommodation Requests 

ADA Request forms must be submitted in advance of desired program or service to the City of Richfield ADA Title II Coordinator. The City of Richfield is committed to assuring accessibility, with reasonable accommodations, for all individuals in compliance with federal law. 

Any photographs or supporting documentation can be included with the form submittal.

Accommodation requests can also be made to:
Mail: City of Richfield, Attn: ADA Accommodation Request, 6700 Portland Avenue, Richfield, MN 55423

Grievance Procedure 

Concerns about a program, service, or activity in the City of Richfield that is not accessible to persons with disabilities should be directed to Brittany Bartlett, city ADA Coordinator, via email. The City of Richfield is committed to making all city programs, services, and activities accessible to everyone. Most concerns can be remedied internally between residents and city department staff.

The City of Richfield has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing Title II of the Americans with Disabilities Act.  Title II states, in part, that “no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination” in programs or activities sponsored by a public entity.

  1. A complaint should be filed in writing or verbally, contain the name and address of the person filing it and briefly describe the alleged violation of the regulations.
  2. A complaint should be filed within 30 days after the complainant becomes aware of the alleged violation.(Processing of allegations of discrimination which occurred before this grievance procedure was in place will be considered on a case-by-case basis.)
  3. An investigation, as may be appropriate, shall follow a filing of complaint. The investigation shall be conducted by the ADA coordinator or designee. These rules contemplate informal but thorough investigations, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to a complaint.
  4. A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the ADA coordinator and a copy forwarded to the complainant no later than 15 days after its filing.
  5. The ADA coordinator shall maintain the files and records of the City of Richfield relating to the complaints filed.
  6. The complainant can request a reconsideration of the case in instances where he or she is dissatisfied with the resolution. The request for reconsideration should be made within 15 days to the City Manager.
  7. The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person’s pursuit of other remedies such as the filing of an ADA complaint with the responsible Federal department or agency. Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.
  8. These rules shall be construed to protect the substantive rights of interested persons to meet appropriate due process standards and to assure that the City of Richfield complies with the ADA and implementing regulations.
Filing a Complaint
If you would like to file a formal complaint, please download a printable Grievance Form, and return it to the ADA Coordinator via email or mail. Or, fill out an electronic grievance form.

If sending in a form other than the Grievance Form, please include all of the following information:
- Name, address and telephone number of the person filing the grievance
- Name, address and telephone number of the person alleging the ADA violation, if other than the person filing the grievance
- A description of the alleged violation and the remedy sought
- Information on whether a complaint has been filed with the Department of Justice or other federal or state civil rights agency or court.
- If a complaint has been filed, the name of the agency or court where the complaint was filed, the date the complaint was filed, and the name, address and telephone number of a contact person with the agency with which the complaint was filed.

Complaints should be submitted as soon as possible, but no later than 60 calendar days after the alleged violation.

Send complaints to:
Brittany Bartlett, ADA Coordinator
Mailing Address:
6700 Portland Ave S.
Richfield, MN 55423
Phone: 612-861-9725